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Making the inaccessible accessible

Queensborough Bridge by Jennifer Oates

Librarian, Musicologist, and User Experience Specialist

User experience informs all aspects of my career. From my high school job as medical records clerk to my current position as Head of the Music Library at Queens College, CUNY, my entire career has been dedicated to making information easier to find and use for everyone, whether it be establishing new filing systems and procedures, creating user-friendly and intuitive websites or online library guides, creating in-house resources and toolboxes for colleagues, cataloging library materials, or working with departments, professional organizations, or friends and family to manage data and content.